Legal

Delivery/Shipping Statement

Digital Delivery Policy

At one2love.agency, we provide digital services and subscription-based solutions. We do not sell or ship physical goods. All services are delivered electronically, via email, or through direct access to our online platforms. Upon successful payment, you will receive confirmation and access to your purchased services immediately or within the timeframe specified in your service agreement.

Terms of Use

Last Updated

By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.

1. Services

one2love.agency provides various services as outlined here. These services are generally digital in nature.

2. Subscriptions and Billing

  • Recurring Billing: By purchasing a subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
  • Payment Processing: All payments are processed securely via our payment partners. We do not store your card details on our servers.
  • Cancellations: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.

3. Intellectual Property

All content provided on this website, including text, graphics, logos, and software, is the property of one2love.agency or its content suppliers and is protected by South African and international copyright laws.

4. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

5. Contact Information

If you have any questions about these Terms, please contact us at: [email protected]

Privacy Policy

Last Updated

one2love.agency (“we”, “us”, “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and billing information when you register for our services or subscribe to our agency solutions.

2. How We Use Your Information

We use your information to:

  • Provide and manage your subscription and services.
  • Process payments securely via our third-party provider, Paystack.
  • Communicate with you regarding updates, support, or promotional offers.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties (like Paystack) who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

4. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact [email protected].

Refund Policy

Last Updated

At one2love.agency, we strive to ensure our clients are satisfied with our services.

1. Subscription Services

  • Cancellations: You may cancel your subscription at any time. Your access will continue until the end of your current billing period.
  • Refunds: Due to the digital nature of our services, we generally do not offer refunds for partial months or unused services once a billing cycle has commenced.

2. Exceptions

Refund requests will be considered on a case-by-case basis and granted at the sole discretion of one2love.agency. If you believe there has been a billing error or you are not satisfied with the service provided, please contact us immediately at [email protected] to resolve the issue.

3. Processing

Approved refunds will be processed within 5-10 business days and credited back to the original method of payment.